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March 24 2015 @ 08:01 pm
I hate Dish Network!  
So our DVR failed. The hard drive on it died. Which is why the error message came up on the DVR. It wanted me to reset it so I unplugged the device twice and got the same error message. So I got online to chat with a Dish Network rep.

Right off the bat I told the rep that my DVR is telling me there is a HARD DRIVE FAILURE with a code of 311. She then proceeded to ask if I was using the right remote? Hit the SAT button on the remote to make sure it isn't on the TV settings. When none of that worked they asked me to unplug it and reset it! I told the rep I'd done it twice and got the Hard Drive Failure message both times. But she wanted me to do it again.

So I did it again. Can you guess what happened?

Then she asked me to take the remote and essentially press all the buttons. Believe me when I say, I wanted to scream. I already new what would happen. But I had to tell her what happened when I hit Guide, Rewind, Fast Forward, etc. By this time I'm screaming pretty much like the Hulk in my icon.

And then after 40 minutes of pulling out my hair they transfered me to an Advanced Tech Rep which is code for someone who knows what they are doing because they read the transcript and asked for my address to send the new DVR. Which I have to pay the shipping on... I find this wrong.

Really? This is why it takes forever to get into their Customer Service because they are sending up to people who are helping you figure out you remote instead of someone to help you with real problems.

The only reason I use Dish Network is they are cheaper than every other service but if you are considering a different service... go with them. DO NOT go with Dish Network. They will cheat you. My mom and I have the exact same service and we leave 5 miles apart. My bill is the same every month. My mom's never is and every time she calls she's told there is some fee that is why it is different. They are rarely helpful, always lying, and have the worst customer service I've ever encountered.

Current Mood: frustratedfrustrated
Phoenixburned_phoenix on March 25th, 2015 09:01 am (UTC)
Gosh, that is so annoying. I hate being stuck with 'service' like that. I hope you won't have to wait too long for the new thingy to arrive at least.
Jill aka Josireesanwar on March 25th, 2015 05:37 pm (UTC)
Hopefully not. They said it would take approximately 2-3 days but that depends on when they send it out.
Phoenixburned_phoenix on March 26th, 2015 08:58 am (UTC)
Yeah, and then they blame it on the post service.

Ohh, the other day I saw a picture on IG and I was like 'I HUGGED THAT TREE' :D It was one of the big ones we went to see with you, the one I actually 'climbed' on :D
Jill aka Jo: TVD: Salvatore Brotherssireesanwar on March 27th, 2015 09:20 pm (UTC)
LOL! Cool!

It came!
Phoenixburned_phoenix on March 30th, 2015 07:25 am (UTC)

Jo Ann: Adam:  Hmm thinking GIFyeuxdebleu on March 26th, 2015 06:52 am (UTC)
I've had just the opposite experience with Dish. We're had it since April, 2004 and never had a problem. The installer was wonderful and is in the next town, so anything I want/need, I talk to him.

I have a friend whose DVR caught fire, but when it was removed, it was loaded with dust and the tech said that had caused a short and the fire.

I would like to get Dish's Hopper so I could record more than one thing at a time, but I'd lose about 100 hours of recordings I saved on it if I got the new Hopper DVR.

I do get bills that seem to change periodically, but I call and complain and most of the time they remove the charges or give some extra programming.
Jill aka Jo: TVD: Caroline bright colorssireesanwar on March 27th, 2015 09:22 pm (UTC)
See here when we complain they tell us that they apologize that we aren't happy and that is it. Or they argue with you about what the charges are.

I dust mine plus it is in a shelf that protects it mostly.

I want to get the hopper but it is more expensive per month and I'm just not willing to pay it.
Jo Ann: Animals: Snowy Owlyeuxdebleu on March 31st, 2015 02:33 am (UTC)
Do you have any other providers in your area? We have only satellite to choose from -- Dish or DirecTV -- and the majority around here prefers Dish. There is no cable service.
Jill aka Jo: SPN: Dean Oh Dearsireesanwar on March 31st, 2015 06:50 pm (UTC)
So here is tricky like where you are. In some areas it has to be satellite and in town it can be cable. Where we are now we can have either. But originally we just moved our service. We considered switching to Comcast Xfinity but they are more expensive in the long run and you don't have a DVR unless you pay even more.

We considered DirectTV Satellite but my cousin had it and switched back to Dish because she said it was also cheaper and if the level or frustration seems bad at Dish then the level of frustration with DirectTV will push you into insanity.

So despite my deep loathing for Dish... they are the best of 3 evils.
Jo Ann: Animals: Tiger sticks out tongueyeuxdebleu on April 1st, 2015 07:15 am (UTC)
The towns on either side of us -- one 13 miles away and the other 26 miles -- both have Time-Warner Cable, but the company can't be bothered putting it out here in the country where the population isn't nearly as dense. Some people in town have satellite even when cable is available because many more channels are available with satellite.

I know two people who switched from DirectTV to Dish for the same reason your cousin did. And I couldn't manage without a DVR.
Jill aka Josireesanwar on April 8th, 2015 10:39 pm (UTC)
We have the same problem to some degree. Comcast has run the cable but it is only at the highway. Our building here is about 100 yards (maybe more) from the road which means we'd have to pay for the cable to be laid to us which is very expensive.

Yep, while Dish is annoying they are the lesser of all the evils.
Jo Ann: Bel Ami: Rob: Angryyeuxdebleu on April 9th, 2015 01:19 am (UTC)
High speed DSL is available on the highway 2/10th of a mile from us, but the company won't run it up our road because the population is so sparse. So near, yet so far. *sigh*

I have a new dilemma. You may remember that Dish does not have an agreement with Starz Play although about 100 other providers do, including Direct TV. I made this discovery during the first half season of Outlander so I went to Dish Anywhere and watched it there. (Much sharper on my monitor than our CRT TV.) Last night I decided to watch episode 109 there and discovered I was locked out of Outlander, but could watch any other show I chose. To say I was angry is putting it mildly.

So I called Dish to complain. The tech I spoke with had no answer for the problem, but promised to look into it. He thought that perhaps because I was a Starz subscriber, I was expected to watch it on TV or Starz Play and not Dish Anywhere. I told him that was rubbish because Dish doesn't offer Starz Play. We subscribe to HBO and they give us HBO Go. I asked him to also look into why Dish and Starz Play don't have any agreement.

Needless to say, I'm pissed!
Jill aka Josireesanwar on April 9th, 2015 10:19 pm (UTC)
That is so upsetting. I had wondered how I was going to watch it come May 2nd when I'm in Southern California. I'm going to be late on posting for that one unless you'd like to do that episodes discussion post. That is going to be episode 13.. The Watch. *sigh*

Man I hope they get it back on Dish Anywhere by the time I go out of town.
Jo Ann: AG: GIF Jesse does double takeyeuxdebleu on April 10th, 2015 05:53 am (UTC)
Have you checked to see if you can get Outlander on Dish Anywhere? I'm not sure whether or not you mean you can or can't from your comment.

When will you return from SoCal? If you will be away only for the weekend of May 2nd, I'd rather wait for you. I am not good at analyzing the show and breaking it down into talking points. But if you'll be away longer, I will give it a shot.
Jill aka Jo: GOT: Dany with a whispersireesanwar on April 10th, 2015 06:05 pm (UTC)
I haven't really checked by I'm hoping.

I'm not returning until May 6th which means I might not be able to get to the show until that night and then likely post until Thursday. If that.

It is possible that I'll be able to take a laptop with me but since it isn't mine, I'm not positive. If I do then I might be able to watch the show and post one night I'm there but I have no earthly idea.

Really. See I think you have thought of some great insights. I always feel like my questions are so mundane.

I'm also thinking we need some more activity like icon contests or something. But I've never done those so I don't know how they work.
Jo Ann: Out: Wedding kissyeuxdebleu on April 11th, 2015 01:16 am (UTC)
I haven't really checked by I'm hoping.

I called Dish again today and spoke to a much more intelligent sounding tech support fellow. As soon as I told him the problem I was having with Outlander and Dish Anywhere, he said they'd had lots of complaints about that. He said that while Dish does not have an agreement for Starz Play, they do have an agreement with them for On Demand. He put me on hold and checked to see if any progress has been made on fixing the problem, but said they're still working on it. I wonder how many complaints they're actually had.

Well, it's up to you. If you really want me to do the discussion post for May 2nd, I can try. Just let me know.

I've never done any kind of activity or contest either. I still can't figure out how to get a poll to work! Do you have any way of telling how many readers took advantage of your Outlander jigsaw puzzles? I've done all of them, but I don't know if anyone else has. A quiz would be kind of fun, but it would be hard to do without resorting to using the book. There are loads of possibilities in the book that aren't mentioned in the film. i.e. How old are Jamie and Claire? When is Claire's birthday? What is the name of Jamie's horse? How many children does Dougal have? And on, and on, and on....
Jill aka Josireesanwar on April 15th, 2015 10:15 pm (UTC)
Interesting. I'm going to have to look into this. I hope they get On Demand working for when I go down. Though I just bought a laptop. *freaks out* It was more than I wanted to spend by seemed like a good computer. I'll try taking that down with me but I don't know that I'll be able to make the post. I'll try.

I think icon contests tend to have more involvement as does fanfiction but that doesn't seem to be going well and I don't know about other activities.

I think the jigsaws did okay not stupendous but okay but quizes are hard. Ultimately I'd want something that would then tell you the right answers or grade it but most of those things are paid stuff and a lot of it would be from the book.

I don't know.
KSena: Skull with flowers by timepunchingkseenaa on April 14th, 2015 12:16 am (UTC)
That sucks donkey ass. :-/ I'm sorry to hear that. I've worked in customer service and it ain't fun, but at least I tried to help those I talked to. :-P
Jill aka Josireesanwar on April 16th, 2015 12:16 am (UTC)
Me too. I work in customer service and the way this person went about helping wasn't cool at all.