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December 22 2011 @ 08:24 pm
LJ Problems & Hostility  
So I'm probably not the only one hitting a snag every time they try to post. You are all probably seeing that there is not Text Editor and HTML Editor though the blank form you see is the HTML editor just so you know.

Then there is the comments page. I'm hearing people hate this but I didn't dislike it yesterday. Now all my icons are at the bottom whereas yesterday I could see my default icon and there was a drop down menu that showed my other icons. I liked that so hopefully they fix this. With all my icons at the bottom things are slower to load.

Also there is the slowness to LJ. I don't think everyone is on at once. So I'm hoping that is addressed as well. Maybe it a short amount of time too.

They did extend Paid Users a 2 week amount of Paid time but still they really need to get on the problems. I think once the kinks are worked out things might just be nice around here. I don't hate the "improvements."

Why are people so hostile to those keeping us on LJ? They must improve things and update to stay in the game. Try supporting them and giving them suggestions rather than flaying them alive.

Merry Christmas!
catcey: Idinacatcey on December 23rd, 2011 03:50 am (UTC)
The only thing I noticed was a friend's page was missing her background and banner and when I made a comment that was totally different, but everything is the same as usual as I read and comment on yours right now. When I went to change my icon on hers it actually showed them, not just the labels I put on them, but just now it was the labels again.

Jill aka Jo: SG1: Daniel in assylum - I won't givesireesanwar on December 23rd, 2011 07:21 pm (UTC)
That is because LJ disabled customized comments. She'll have to go to the Display section of her Journal Customizations and change that. It now says "Yes" turn of customizations on comment page but it should say no.
serenamina: Disney~ Abus Swordserenamina on December 23rd, 2011 08:15 am (UTC)
Generally, whenever something changes or goes wrong people fly off the handle. It's never warranted, but they all do it. I *LOVE* when something goes wrong and 100s of people immediately start demanding compensation, and go on and on about how they are leaving because the site/game/company OBVIOUSLY doesn't care about their users/buyers because it would otherwise be perfect all the time.

I see it over and over with World of Warcraft users. The server goes down for a couple minutes. The forums on the official site fill with people screaming about the injustice of it. It's pretty sad in my opinion. The only reason I try not to complain too much about it all... is it usually results in me getting free play time or other such goodies. Let the others be jerks, I'll continue to give feedback where needed and let them get me the free stuff.
Jill aka Jo: Movie: Boo in oversized hatsireesanwar on December 23rd, 2011 07:25 pm (UTC)
It is called addiction. I mean I hate when LJ goes down and it is really inconvenient but what can you do. Things must be worked on.

Sure LJ should give us some kind of warning but that would be smart and I find that program developers often miss the most obvious of things.

I try not to complain either. I did, however, comment that it is never appreciated when they turn off things. With this comments page change they turned off all customized comment pages so people are obviously wondering what happened when all the have to do is go into Edit Journal and go to the Display settings and mark it no so it doesn't turn it all off.
Mariemissfnb on December 23rd, 2011 06:56 pm (UTC)
I don't hate all the improvements they've made to the comments, although I think they got a little carried away and in the case of removing subject lines and the preview button, they threw the baby out with the bathwater. From what I've seen, most people are so pissed off because, one, there was no real warning that the comment system would get such big changes, two, removing the subject line is not only pretty stupid (or at best completely unnecessary) but actually a massive headache for a lot of communities, and three, there were LJ staff members on Twitter whose response to (at the time) over 6000 overwhelmingly negative comments was basically "they'll get over it," not to mention a general lack of a real official response until the emails that were sent out yesterday. And the last time I checked the release post yesterday it had 122 pages of comments, most of which were clearly complaints.

This is a longer comment than I meant to leave, but basically what I'm saying is that this has escalated and created such hostility not just because of the changes themselves, but because in the eyes of a lot of people, this whole situation represented appalling customer service on LJ's part. I do think some people have overreacted a tad and this may end up being resolved satisfactorily, but I don't think it's just a simple case of people being whiny and hostile because they don't like change.
Jill aka Jo: XF: Mulder The Truth Is Out Theresireesanwar on December 23rd, 2011 07:37 pm (UTC)
There is truth in that though. They will get over it. I feel like some many computer users need instant gratification. Things change and therefore they should revolt but once they learn things won't be going back they grumble and move on. Now, should that LJ staffer say that on Twitter. NO. I hope they are at least reprimanded.

As for the subject. I didn't even notice until reading that at the news post. I almost never us it or the preview button. And should all these people turned their custom comments on they won't have to use the LJ format.

I do hope they return the subject but then we all know programers don't think like users. They need to do beta and let us give them feedback.

The thing is that the users don't go and state that they want the subject line back. Or that they need the preview button. They literally are screaming (all caps), ranting (LJ is stupid and ripping them off and they should not be paid users anymore) and being nasty in a lot of cases. The problem is that they don't know how to air their grievances without becoming hostile or overreacting.

Sure this isn't ideal. Tell LJ what needs to be fixed and wait for them to update it.

I know LJ is terrible with customer service. They don't understand the concept of beta testing. I like the improvement but if they'd had just 1 user mess around with it they would know what needs to be changed and would possibly have a lot less negative feedback. Cussing included.
(Deleted comment)
Jill aka Jo: Chuck: Sarah and Chuck in waiting roomsireesanwar on December 23rd, 2011 07:43 pm (UTC)
I don't know if you were using a custom comments page (your page looked like your journal) but it has been turned off so if you want it to look like your journal read this.
chelona81.wordpress.com: pic#114686838chelona81.wordpress.com on December 29th, 2011 09:29 am (UTC)
im sorry that you need to go thru different irritating stuff like slowness. it's never fun when the blog ain't working like it should - especially if you pay from it.