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November 23 2011 @ 01:38 pm
Amazon! You Suck!  
Do you know what a person looks like who is prevented from getting to their books? Think hyperventilating. Think panic, pandamonium. It was an awful sight to see. A grown woman crying, making deals with an inanimate object only to turn on said object with threats of dismemberment (which is clearly impossible) only to revert to apologizing and coaxing once again. Very sad.

My Kindle Fire died. Oh yes, I'm not even close to kidding. After I got it, I downloaded a few free apps then downloaded my only Kindle book (Outlander, in case you wondered - I got it for free), and then proceeded to upload a few other books that I have so I could finish the Hush Hush Series.

When I got home I played Majong, Angry Birds, and Solitaire and then put it down to charge. I planned to start the reading process that night.

But at 10pm when I went to use it...

Me: press on button
Fire: black screen *snidely*
Me: press, press, press, press
Fire: black screen *mockingly*
Me: NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Needless to say, I dreamt of my Kindle turning on in the middle of the night. Rather ridiculous dreams of me being so happy and reading.

So this morning I went to Amazon support which explains how to do a reset of the Kindle if your screen is frozen. Does black count as frozen? We'll try it anyway. Holding on button for 20 seconds. Let go. Watch Kindle and then press on. BLACKNESS!

Called Amazon and the are sending a replacement. It should be here by December 3. WTF? Why so long. The answer is this... it is a no rush issues. WTF? Of course, you should rush it too me. I paid money for this dang product and it is useless. You should always rush replacements for faulty items.

But it is not to be and I just wanted it over with. I said okay and checked my email to see if the return label for my NEW Kindle Fire Paperweight was there and went to package everything back up only to realize my Kindle Fire was really warm to the touch (obviously taking it's name far to seriously). I don't know what is going on but I'm glad it is going back though I'm thinking Mission Impossible with the device emitting smoke.

Could you picture the panic for that UPS driver when the Kindle Fire lives up to it's name.

Current Mood: weirdweird
Angelserenitysangel on November 23rd, 2011 11:02 pm (UTC)
OH crap!! Well hope the replacement works better than the original! Hmmm have you checked any feedback on the Kindle to see if this is something that has happened to other Kindle Fire owners?
Jill aka Jo: Stock: Winter Streetsireesanwar on November 24th, 2011 12:30 am (UTC)
I know right. It doesn't seem like this is something that has happened before and the ratings on the Fire are great. Just a fluke which is usually how this happens to me. *wink*
Angelserenitysangel on November 29th, 2011 10:18 pm (UTC)
Yay able to get back on!

Bad luck. Hope the replacement arrives soon!
tracyj23: Snarky - Abandon hopetracyj23 on November 24th, 2011 12:31 am (UTC)
Good lord! Must be a faulty product because you couldn't have killed it already. Wow.

I wonder if serenitysangel is right -- when my hubby has trouble with electronics he checks online to see if other people have posted similar problems. You should definitely check out any Kindle feedback sites you can find.

Not impressed with Amazon. No rush. Bah. I get that it's holiday season but you're right, it's just not good business to make people wait when THEIR product is faulty. At least the 3rd isn't too far off ...
Jill aka Jo: Castle: Space Cowboysireesanwar on November 29th, 2011 02:14 am (UTC)
Right?! When they asked me if I dropped it, I felt like saying, "I haven't had it long enough to drop it."

The reviews online are very positive. I've been researching this one verses the Nook Color for a long time and the reviews coming out for the Fire have been really good. I think I'm just the type to be cursed with getting a bad one. It happens but wow.

I'm never impressed by Amazon when it comes to actually dealing with them. They by books from our book house and are notorious for charging us fees because we didn't do something the way they wanted. It is ridiculous. The same goes for customers trying to deal with them. They aren't that helpful. The only reason we come back is the great deals, low prices, free shipping and no taxes.

True but I just know the package will come over a weekend and I'll be forced to know it is there and not be able to get to it.
Caroline: Tick Crap!musesrealm on November 24th, 2011 03:04 am (UTC)
The exact same thing happened with my nook, but the nook was easy to fix: take off the back panel, take out the battery, plug in the nook via a wall outlet, put the battery back in, put the back panel back on. Wait 3 hours, turn it back on.

If you can take out the battery on your Kindle, perhaps something similar would work for you.
(Taru) stormbound81.wordpress.com: kara the turtlestormbound81.wordpress.com on November 24th, 2011 12:28 pm (UTC)
Oh no!!! That sucks so hard! At least you will get the replacement..soonish! Hopefully that will work so much better!

PS. Have I ever mentioned that I love your mood theme? I do! Fringe rocks :)
Violetvioletinstincts on November 28th, 2011 06:23 am (UTC)
I second that Fringe Rocks!
Jill aka Jo: Fringe: The Plateau Olivia and Charliesireesanwar on November 29th, 2011 02:22 am (UTC)
It really does.
Jill aka Jo: Fringe: Walter Strawberry Deathsireesanwar on November 29th, 2011 02:21 am (UTC)
Me too. I'm actually hoping it will arrive tomorrow after tracking it via FedEx which is not what Amazon said they were going to ship it.

Nope. I love Fringe. I want to watch it the moment it comes on every week. I couldn't resist a moodtheme.
Mira -Blueberry Witch / human in Elf disguise..: a momentmiravisu on November 25th, 2011 11:47 am (UTC)
That's a real shame, especially since you have to wait for the replacement so long :/
Are you able to leave some kind of follow-up feedback since it went all wonky?
Violetvioletinstincts on November 28th, 2011 06:22 am (UTC)
OMG! I have a Kindle 3 and it went blank once. I plugged it into the charger for ten minutes and it came right back on and never did it again.

I am sooooooooooo sorry that it messed up on you.
Jill aka Jo: Hug: Stock drawing on fingerssireesanwar on November 29th, 2011 07:36 pm (UTC)
I thought that it might just be a fluke and I did what it said about plugging it in but nothing. The thing I didn't like about the Fire was there was no indicator light to say it way charging.
Violetvioletinstincts on December 1st, 2011 02:50 am (UTC)
No indicator...???...Well, they should have given it one. Maybe they will learn from the first Fire and the ones after that will be altered for any updates that the users ask for. I hate that it is not working for you. OOOoohh do you have it in a protector? In other versions, sometimes the hooks that go into it mess something up. If it is in a holder, take it out and try the charge thing again.
Jill aka Jo: Castle: Bomb Squad Beckettsireesanwar on December 1st, 2011 09:50 pm (UTC)
They did but this one didn't work and the whole thing was just a craptastic device. The new one the sent me is working beautifully and has an indicator light.

No holder yet. I'm going to get a eReader cover for the new one soon.