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March 05 2009 @ 10:14 am
Net-Browswer Help  
Okay, I feel bad for my customer so I'm going to see what I can find out.

Question: Why would a computer or browser not download something? The man has free access to some of our company MP3s but his comp won't actually download any. We thought it and issue with his accounts but upon testing everything is fine from our end. Any ideas?
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tracyj23tracyj23 on March 5th, 2009 06:58 pm (UTC)
Maybe he'd need a newer version? My browser won't allow me to download things either because it's 5 years old.

Also, is it HIS computer or a work computer? Because I know my hubby sets up the computers at home so that you can only download things if you have "an administrator's password", thus making sure the kids can't just access anything they want if we're not paying attention. (not that they use the computer yet but Tim is 10 now so he will one day soon.) Maybe if it's a work computer then they've locked the employees somehow so they can't download stuff. I know a lot of companies firewall "social networking" sites like LJ, Facebook ... it wouldn't surprise me they'd stop their employees from downloading private stuff.

If it's his home computer and he's the only one who uses it ... well it's either needing an upgrade or I have no idea.
Jill aka Jo: Misc: Lovesireesanwar on March 5th, 2009 08:09 pm (UTC)
Oh suck a good point. I will let him know these things. Thanks so much. I was stumped. I hate telling people... "It's you, not us." I mean I know it isn't my job to fix their computer but sometimes I just want to help them.

Thanks so much!
tracyj23: Burn Notice - Guns make you stupidtracyj23 on March 5th, 2009 09:51 pm (UTC)
You're welcome.

It's a little odd isn't it? ME giving tech help? *lol*
Jill aka Josireesanwar on March 5th, 2009 10:57 pm (UTC)
It is but I figure with something like this you might know considering your hubby.
tracyj23tracyj23 on March 5th, 2009 11:08 pm (UTC)
I'm always happy to help if I can.
tracyj23: Geekstracyj23 on March 6th, 2009 04:01 pm (UTC)
True. I don't know much but I do listen when he talks and attempt to understand. :)
Jill aka Josireesanwar on March 10th, 2009 11:38 pm (UTC)
*lol* Love the icon!

Okay so I get that. My best friends hubby was trying to explain something to us and we nodded and we were trying to understand but it just didn't happen.